The structure of email messages in Zen Cart is determined in one of two ways depending on the message format – plain text or HTML. Zen Cart gives customers the option to choose if they wish to receive emails in text or HTML format at the time of account creation. If you have HTML enabled, it is important to customise both HTML and text email message formats to ensure that customers receive an accurate and legible email message regardless of their email software.
Text Email Messages
If you are sending plain text emails, the email structure is determined by the way you put together the various items (customer greeting, order number, link to detailed invoice, and so on) in a string variable that is then passed to the zen_mail() function. You can rearrange, add or delete items in a plain text email by editing the Zen Cart file where the email is created.
HTML Email Messages
For HTML emails, in the current version of Zen Cart (1.38a), the structure is determined by an email template system based on html files located in the /email folder. There is no admin-based tool to customise the email templates. Each of the 15 templates must be customised individually.
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